Patient Services

0.5 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

This paragraph summarizes the general nature, level and purpose of the job.

Under the direct supervision of the manager of interpreter services, the ASL interpreter conducts medical and general interpreting for the patient care staff and for patients and their families throughout LPCH and its satellite locations. The interpreter acts as Language Bridge to ensure best outcomes in communication between the hearing and/or speech impaired and their caregivers. The interpreter acts as a cultural consultant to staff and as an advocate, when appropriate, for non-hearing patients and families. The interpreter assesses and monitors patients' understanding of the information conveyed and keeps physicians/nurses informed as to the level of that understanding. Suggest referrals to medical staff, clinical social workers, patient representation staff, chaplains and ancillary services. Records services provided in electronic patient's chart. Represent LPCH/SHC interpreter services at various functions.

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

• Assesses patient's and family's comprehension of "informed consent" as needed. Encourages patients' compliance with treatment acting as cultural broker. Advises physician/patient care team of need for clarification. Assists LPCH clinical staff in the assessment of situations in culturally different context.
• Performs medical interpretation and transliteration for patients and their families; medical staff and other care providers; including in-group settings, such as family conferences. This will include but is not limited to interpreting when a care giver is: a) Taking a patient's medical history, b) Giving diagnoses, c) Performing medical procedures, d) Explaining treatment plan e) Explaining medicine prescription and regimen, f) Providing patient education or counseling, g) Describing discharge and follow up plans.
• Works with scheduling system and coordinators or managers to assess daily need for services. Documents sessions in CERNER. Management conflicts of scheduling to ensure best outcome for patients.

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.

Experience: Five (5) years of progressively responsible and directly related work experience.

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to establish and maintain effective working relationships.
• Ability to maintain confidentiality of sensitive information.
• Ability to remain calm under pressure and apply sound judgment.
• Ability to respond to on-call needs, and to accommodate last minute requests.
• Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
• Knowledge of cultural and perceptual factors that may affect patient treatment and communication.
• Knowledge of extensive medical terminology and sign vocabulary and continue to improve sign competencies and medical terminology through continuing education.
• Knowledge of healthcare interpreter and professional standards of best practice, to ensure consistent quality and performance, including: accuracy, confidentiality, impartiality, respect, cultural awareness, role boundaries, professionalism, self-development and advocacy.
• Knowledge of and adherence to the healthcare professional interpreter's code of ethics.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $113,318.40 to $150,248.80

Equal Opportunity Employer