Job Title: Specialist Technician

FLSA Status: Exempt

Department: Technical Service Group

Reports to: Manager, Measurement and Automation

General Description / Purpose:

Provide field support to Lease Operations, R&D, and OEM Customers around the world. Serve to focus efforts toward coordination and fulfillment of successful field operations tests while maintaining customer needs and minimizing interference with daily operations.

ESSENTIAL JOB FUNCTIONS:

Communication

• Demonstrate individual discretion in decision-making when advising customers on warranty claim matters and defining criteria for the safe operation of equipment.
• Contribute to building excellent company/customer working relationships.

Leadership

• Assist, train, and observe Field Technician performance for use in evaluations as related to job performance.
• Schedule machine Technician visits using EAM work order system or by using a generated Technician list from machine Managers.
• Provide work direction to operators during the course of technical repairs.

Operational Excellence

• Apply advanced knowledge to utilize Rockwell Automation software to read and troubleshoot PLC (Programmable Logic Controllers) and HMI (Human Machine Interface) software to troubleshoot equipment and software problems to ensure maximum productivity and safe operation of specialized railroad equipment.
• Utilize technical knowledge to troubleshoot communication networks such as Ethernet TCP/IP, Modbus, RSNetworx for ControlNet and RSNetworx for DeviceNet to assist in reducing equipment downtime.
• Responsible for diagnosing problems, estimating repair costs, ordering parts, minimizing re-work, proper use and care of tools and equipment, on-the-job safety practices, and proper job documentation including technical report writing.
• Analyze electrical schematics, diagrams and drawings to service equipment.
• Design, develop, and deliver both classroom and on-the-job training for internal and external customers that incorporate electronic media presentations and hands-on simulations.
• Complete projects accurately to specifications within performance standard guidelines as set by Loram: repair time, quantity of repairs/labor efficiency and other measures.
• Monitors key performance indicators throughout the fleet and within company and reports on outliers and trends.
• Analyze and interpret system performance to identify, recommend, and implement design changes and modifications that reduce life-cycle costs, improve machine productivity, and/or enhance safety of personnel or the environment.
• Has the ability and desire to approach technical education as a life-long process in order to stay current in the field including Power and Control technology and maintain a high level of job performance.

BEHAVIORAL COMPETENCIES:

• Business Acumen
• Global Acumen
• Courageous Decision Making
• Intellectual Horsepower
• Planning and Organizing
• Values Based Leadership

REQUIRED QUALIFICATIONS:

Education: Associates Degree in Automation and/or Robotics

Experience:

• 1+ Years' experience programming with languages such as C#, HTML, Java Script and Visual Basic Application would be preferred but is not required.
• 5+ Years working troubleshooting PLC and HMI software.
• 5+ Years working experience troubleshoot electrical circuits using electrical schematics.

Licenses/Certifications: Maintain Railroad Certifications

Knowledge, Skills and Abilities:

• Strong working knowledge in reading and troubleshoot PLC and HMI software.
• Be familiar with communication networks such as Ethernet TCP/IP, Modbus, RSNetworx for ControlNet and RSNetworx for DeviceNet.
• Strong computer and computer applications such as Microsoft SQL Server, Excel, Word and PowerPoint.
• Experience programming with languages such as C#, HTML, Java Script and Visual Basic Applications would be preferred but is not required.
• Ability to maintain a flexible travel calendar.

PREFERRED QUALIFICATIONS:

Education: Bachelor's Degree in Electrical Engineering or Software Engineering.

Experience:

• 1+ Years Strong programming experience programming with languages such as C#, HTML and Java Script.
• 1+ Years Working with database software such as Microsoft SQL Server.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office deskwork, requiring sitting, walking, using phone & computer
• May lift up to 30 lbs. occasionally
• 70% or more travel including international
• Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.

Loram is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Rev; April 2022