Process Optimization and Robotics Manager
San Jose, CA  / San Francisco, CA 
Posted 1 month ago
Job Description

Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are 75 years strong and still growing. Come grow with us!

Job Description:

Process Optimization and Robotics Manager

By joining the Consulting TMT practice, you are embracing the fast-paced and rapid-growth opportunity that defines the Technology industry. You focus on excellence in everything you do, are passionate about continued learning, and are excited about the opportunity to see a breadth of business types and how technology intersects across every other industry. It excites you to be a part of growing a business - for Crowe and for our clients. That's why you want to be part of our team.

When you join our team, you commit to working Together as an inclusive team, Today and every day, guided by Crowe's core values of Care, Trust, Courage, and Stewardship.

Crowe is looking for a Process Optimization and Robotics Manager with the drive to work in an entrepreneurial environment supporting our larger client base in the technology, media & telecommunications industry while focused on some of the longer-term project needs of our clients.This position has limited travel, with client work primarily being performed remotely.

This individual will be a leader in our Process Optimization and Robotics Consulting practice, while working alongside the client and their teams on various areas including ISO, SOC, CCPA/CPRA, GDPR, ISMAP, FedRAMP, RPA Development and Process Automation for internal audit processes, security and compliance processes, financial processes, business processes, and similar engagements.

Typical responsibilities include:

  • Manage the project plan with cross matrix resources and identify critical path items for compliance projects and process automation projects
  • Ensure and manage proper completion of compliance tasks and be able to spot automation opportunities within the roadmap to help remediation efforts with automation
  • Identify potential impacts to schedule and develop mitigation plans
  • Facilitate project meetings for gap assessments and planning the remediation timeline
  • Maintain project meeting minutes and trackers for all action items; maintain these throughout assigned projects
  • Provide weekly status reports
  • Facilitate lessons learned at project closure
  • Present pre and post compliance audit results to client leadership, including plans on how to address shortcomings.
  • Perform as a cybersecurity SME on client engagements
  • Act as an advocate for the client's cybersecurity team to other departments
  • Identify areas for process improvement
  • Educate internal resources to obtain compliance process automation skillsets


  • Bachelor's degree required. Major in Computer Science, MIS, Accounting, Finance, Data Science or similar preferred
  • Relevant certifications such as CISA, CISSP, CSSP, CISM, CEH or similar
  • 5+ years of Project Management experience driving multiple projects to completion and experience leading large teams
  • 3+ years of IT compliance (SOC2, ISO 27001, NIST, or FedRAMP) and/or process automation experience
  • PMP required

Preferred Knowledge and Skills

  • Development experience in any of the following is a plus (Python, C++, JavaScript, SQL, VBA)
  • Knowledge and experience in RPA platform and process optimization and automation (Blue Prism, Ui Path, Workato or Automation Anywhere preferred)
  • Ability to build/modify Smartsheet project plans
  • Experience reporting project status and identifying risks
  • Partner with and lead others not reporting directly to you
  • Excellent analytical skills
  • Knowledge in Agile Program Management - Scrum or Kanban
  • Knowledge in any of the following is a plus (SAP, Oracle and Databases such as Windows, SQL, UNIX, LINUX; Cloud, AWS, Azure)
  • Ability to work both independently and in a team environment either onsite or at home
  • Strong interpersonal and communication skills to interact in a team environment and foster client relationships
  • Passion, flexibility and patience to learn new things while improving processes

Build a Successful Future in Consulting

At Crowe, Consulting professionals provide thought leadership, process expertise, technology insight and help clients identify, assess, evaluate, and reduce risks. Our Consulting professionals serve large organizations across many industries in an environment where innovation and new ideas are highly encouraged. Through various programs, we provide you with learning and reinvention through high-impact formal and systemic training, including industry, solution, technology, and consulting training, as well as certification. You will be part of a strong global team environment with a fast-paced, challenging, and collaborative setting.



The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $108,800 to $163,200.

Our Benefits:

At Crowe, we know that great peopleare what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe ( is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.



Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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