Uses general knowledge of instructional methods, training modes and techniques to effectively support faculty in achieving the full range of the learning process. Perform all duties required to support successful execution of synchronous and asynchronous, virtual and on-site courses and consult activities, to include pre- and post- session organization and analysis. Applies to all methods of training executed by DAU.

• Meets with teaching faculty and plans administrative and technical support for assigned courses/consult up to 90 days in advance.
• Performs duties that may be physical in nature for traditional classes, including classroom setup and cleanup, processing print requests, preparing welcome messages, maintaining rosters, managing registrations, disseminating reference materials, creating course failure and attrition letters and assisting faculty and students as required.
• Coordinates and conducts digital environment functionality checks prior to courses with faculty and students/customers; connecting to audio/computer, providing on call assistance, introduce students/customers to the environment, cover fundamentals and navigation of the platforms.
• Assists faculty with facilitation of synchronous and asynchronous offerings/consults as required; produce sessions, manage breakout/team rooms, monitor virtual classes, provide students/customers with technical assistance, and collect data for analysis as requested. Assists assigned faculty with course/consult delivery by handling administrative matters, conducting automation verification and demonstrations with students/customers upon course/consult commencement, and facilitating learning group activities. Assists students/customers with use of course tools and software.
• Assists during practical exercises, classroom instruction and helps prepare for assigned classes by ensuring materials, training aids and trainer are operational. Supports instruction according to lesson plans, or deviates, based on student/customer needs and faculty direction. Monitors and observes students/customers during practical exercises and provides assistance as required.
• Accomplishes such functions as procuring expendable and nonexpendable supplies and equipment for in-person instruction/consult; composing, revising and printing welcome letters; assisting with guest speaker arrangements; editing instructional materials provided by faculty; preparing rosters and training materials.
• Performs other duties as assigned.

• Creates and/or delivers learning assets and content as needed, and coordinates with partner divisions that manage related curriculum, or that control DAU processes and tools.
• Stays abreast of changes and trends in primary functional area, continuously researching, gaining and sharing knowledge in federal communities of practice.
• Pursues and maintains digital and data analysis fluency that align with DAU and primary functional area best practices in public and private industry.
• Maintains currency in, and actively uses university technology, digital and social media platforms.
• Focus on the needs of the customer in a modern learning and business environment that is subject to continual change with respect to platforms, networks and delivery
• Serves as a thinking partner with stakeholders and customers, continuously improving product and service delivery to provide the right knowledge and service the point of need through synchronous and asynchronous methods.
• Builds relationships and collaborates with peers and program management leaders from all organizations within the area of responsibility.
• Elicits feedback to shape the policies, processes and procedures that produce a frictionless experience for the customers and stakeholders