The Sales Operations Renewals Specialist (Renewals SOS) is a valuable resource for Regional Partners and Account Executives. The Renewals SOS supports sales by requesting quotes from appropriate vendors and distributors, generating quotes for customers, managing Salesforce.com Opportunities, and corresponding with customers. The Renewals SOS must keep their finger on the pulse of all Renewal Opportunities that they are responsible for in their region.

Roles and Responsibilities:

• Serve as a liaison between External Business Partners, Account Executives, Accounting and Contracts Departments to process and track orders.
• Track and manage Renewals opportunities to ensure all renewals are delivered to customer 70-90 days before expiration date.
• Manage Salesforce.com for accurate forecast reporting.
• Generate quotes, track opportunities and process orders, using Salesforce.com.
• Suggest creative pricing and payment solutions, balancing customer needs and pricing policies.
• Assist Account Executives with identifying ways to increase profitability of renewals.
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
• Adhere to process changes as they are managed, reviewed, and streamlined by Sales Operations Management to enhance deliverables.
• Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
• Promptly respond to internal and external inquiries.
• Adhere to GuidePoint Security Core Values.

Required Experience:

• High School Diploma or GED required. Associate Degree or equivalent from two year college or technical school preferred.
• 2+ years in a corporate sales support type role preferred. Renewals experience and background in the IT industry is preferred.
• Prior experience in Customer Relationship Management (CRM) software required. Experience with SalesForce.com preferred.
• Intermediate level experience with Microsoft Office and Internet Navigation.
• Technical sales, support and outbound calling experience preferred.
• Self-motivated with the ability to prioritize and multitask.
• Outstanding attention to detail and commitment to follow-through.
• Solid Math skills with the ability to calculate margins/discounts, and percentages required.
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.
• Strong written and verbal communication skills.
• Ability to work flexible work schedule required.
• Adhere to GuidePoint Security Core Values.