Job Summary:

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

* Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.

* Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.

* Create inventory, service, and supply orders and returns.

* Document information in all logs and reports with keen attention to detail.

* Follow up and escalate service and supply requests with 3RD party vendors on an ongoing basis.

* Daily interaction with Customers, Service Technicians, Managers, and vendors.

* Facilitate any shared e-mail boxes.

* Perform other tasks as assigned and participate in cross-training

* Adhere to all safety procedures

SKILLS AND

REQUIREMENTS:

* High school diploma or equivalent (GED) preferred

* Minimum of 1-year customer service related experience

* Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment

* Ability to interface with end-user in a professional manner, sense of urgency

* Excellent communication skills both verbal and written (telephone)

* Ability to effectively work individually or in a team environment

* Competency in performing multiple functional tasks, including stocking service hubs and cafes.

* Ability to meet employer's attendance policy

* Lifting up to 50 pounds

* Standing for long periods of time

* Significant walking

Job Type: Full-time

Schedule:

* 7-hour shift

Education:

* High school or equivalent (Preferred)

Experience:

* Customer Service: 1 year (Preferred)

* Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area

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