Education:
Diploma, ADN and/or BSN from an accredited institution
Licensures/Certifications:
Current Maryland State license as a Registered Nurse
Experience:
One to two years of nursing. Home Health Hospice or triage experience required
Skills:
* Strong time management skills
* Strong organizational skills
* Excellent interpersonal and communication skills with ability to interact with a diverse population.
* Ability to be patient and family focused
* Skill in the use of EMR (Electronic Medical Record) and/or ability to learn
* Knowledgeable of universal precautions for infection control and practices safe nursing standards for self-protection
* Ability to perform consistently in stressful situations.
* Strong and creative, problem-solving skills with the ability to prioritize and delegate.
* Ability to simultaneously handle multiple assignments and projects with attention to details, efficiency and accuracy and deadlines.
Principal Duties and Responsibilities:
* Triages all patient and caregiver calls, assisting in the solutions, palliation of symptoms and provision of education.
* Serves as a liaison with physician offices on behalf of the care team.
* Provides immediate response and emotional support to the family at the time of death call.
* May assist in the coordination of changes in patient level of care.
* May communicate with insurance case managers on behalf of the care team. Documents discussions in detail.
* Assists with pharmacy issues (ordering medication refills, securing scripts for controlled substances, problem solves breakdown in systems communications).
* Orders supplies and durable medical equipment as appropriate and documents same in the EMR
* Coordinates equipment pick up with vendor representative as necessary.
* Trends calls prospectively to determine patterns by team/provider and identifies opportunities for improvement.
* Deploys staff as needed to address patient and family assessed needs.
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
Teamwork
I will be engaged and collaborative. I will keep people informed.
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.