ID Card Services is seeking an Access Control System Technicianto perform essential maintenance and system management of the "J-Card" access control system along with the electronic door and security camera hardware throughout the Johns Hopkins Bloomberg Center in Washington DC. This on-site position will be responsible for the installation, repairs, and programming of all access control-related systems, along with related networks and software.

Specific Duties & Responsibilities

• Install, test, troubleshoot, and maintain the functionality of all fields and low-voltage devices programmed to the LenelS2 access control system.

• Monitor the status of over 700 devices which include cameras and door access control in order to provide 24x7 system availability.

• Perform routine troubleshooting and maintenance tasks on the LenelS2, Assa Abloy, and electrified door hardware.

• Coordinate door hardware and lock issues with the campus Facilities team when outside of J-Card scope.

• Utilize the JIRA ticketing system to report issues, request enhancements, and resolve outstanding software issues with Central IT.

• Coordinate with JHU Networking for correct cable management, labeling, and IP addresses and to troubleshoot J-Card network issues.

• Obtain static IP addresses for all controllers and submit them to Central IT for network monitoring.

• Set up access levels and portal groups along with associated time specs and create necessary holiday schedules for events and university closings.

• Maintain an accurate inventory of Transact and LenelS2 equipment by keeping track of all devices for service calls, new installations, and new PO orders.

• Update device location spreadsheets to be used in the J-Card Cost Allocation and perform quarterly audits.

• Open cases with the vendor for broken equipment, ship out, track status, and log back into inventory when complete.

• Serve as technical advisor to management on the evaluation and effectiveness of existing technologies currently being used by the card office.

• Offer suggestions on alternatives that would increase service, reduce costs, and streamline operations.

• Participate in an on-call rotation after a successful training period.

Project Management/Installation

• Meet with customers, gather requirements, and assist in providing system design services.
• Formulate and define the scope for new installations. Provide estimates promptly. Start and end jobs in the agreed-upon timeframe.
• Request IP addresses and set up control panels in the IT closets
• Work with the space owners to define access control needs. Set up doors and permissions on the agreed-upon scheduling.
• Set up users and assign access in Transact and LennelS2 applications for access assignment and administration.
• Perform installation closeouts with the budget analyst
• Document all door information
• Cultivate effective working relationships with academic departments, Public Safety, Facilities, Design & Construction, consultants, contractors and IT staff.

Daily Administration

• Set up and or make modifications to schedules and access per customer request.
• Refresh controllers as needed.
• Resolve system error messages.
• Review Denied Transaction Report and follow up on errors.
• Respond to service requests for maintenance and support.
• Routine maintenance on door hardware to ensure proper functionality.
• Other duties as assigned.

• Two years of college coursework
• Two years of related experience, including some help desk experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

• Three years related experience including card access control systems, wiring, electronic diagnosis and maintenance and lock hardware installation/maintenance.
• Basic low voltage experience strongly preferred.

Classified Title: Sr. Technical Support Analyst
Job Posting Title (Working Title):Access Control System Technician
Role/Level/Range: ATO 37.5/03/OG
Starting Salary Range: $24.00 - $42.00 HRLY ($80,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: 8am - 4:30pm (flexible)
Exempt Status:Non-Exempt
Location:District of Columbia
Department name: ID Card Services
Personnel area: University Student Services