Edgewater Federal Solutions is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL conformant.

You will provide end-user support with processes for managing and delivering services that are ITIL conformant. You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, you will support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.

Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs). The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.

Unclassified and Classified Videoconference event scheduling
• Coordination of technical support for unclassified and classified videoconference meetings a and videoconference dial in information
• Provide end user support via phone and remote setup of Videoconferences calls
• Secure Videoconference bridge and meeting setup support within the DOE/NNSA Enterprise Secure Network and DoD Secure Network Environments.
• Videoconference and Skype, Microsoft Teams, & Crestron system training support
• Troubleshooting of conference room audio/video equipment
• Troubleshooting of windows-based PCs, Thin Clients, & Zero Clients

• High School Diploma and a minimum of 2 years of demonstrated experience in a fast-pace, IT Support arena related to the tasks detailed above.
• U.S. Citizenship is required to obtain and maintain a U.S. Department of Energy Q security clearance.
• Intermediate-to-advanced MS productivity suite & collaborative applications expertise
• Intermediate-to-advanced desktop support & trouble shooting skills for Windows
• Excellent customer service skills.

Desired:

• CompTia Certifications, such as A+ or Network+ are desired.
• Microsoft Certifications, such as MCSA Windows or MSA Office are desired.
• Experience creating & maintaining Windows images & deploying them to multiple machines.
• Experience with Skype/Teams video conferencing & video conference room equipment.
• An Active DoE or DoD Clearance is desired.

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2023.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.