Technical Customer Support Representative

1st shift Mon-Fri 8:00am-4:45pm, OT and Weekends as needed

Pay Starts at $22./hr. and can go up based upon experience!

Onsite at Ivyland, Pennsylvania

About Us:
Milton Roy is a leading manufacturing company specializing in metering pumps to support the Water, Oil, and Gas industries. We are seeking energetic candidates who want to work in a climate-controlled manufacturing environment with an opportunity to learn and develop within a growing business.

Job Summary:
We are looking for an individual with experience in pre-sale and post-sale support activities for industrial products serving the water treatment, oil/gas, and/or petrochemical industries. The individual in this role will be responsible for customer service and technical support for our mission-critical pump technologies. The role will focus on supporting the Milton Roy LMI metering pump product line and may expand to other products and responsibilities. The best candidate for this job will have experience working with customers and utilizing an ERP system. This individual must have a strong attention to detail and be able to effectively communicate with internal and external customers via email, phone, and face to face conversations.

Responsibilities:
* Review incoming inquiries and assist with product selection, pricing, and lead time.
* Provide technical and commercial support to Regional Sales Managers, channel partners and end users
* Assist with aftermarket such as application support, spare parts selection, warranty evaluations and troubleshooting
* Utilize internal case management system, ERP system and quoting tools.
* Coordinate with internal departments and outside suppliers as needed to assist customers.
* Develop a high level of knowledge of the technical and commercial aspects of the of the product line.

Basic Qualifications:
* 3-5 years of related experience in a similar role
* Technical degree and/or training, a plus
* Experience with industrial products in municipal water treatment, oil/gas, and/or petrochemical industries preferred
* Experience with metering pump technologies, a plus
* Excellent written and verbal communication skills
* Experience working in ERP systems
* Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
* Ability to work independently and in a team environment
* Ability to work on multiple projects at the same time, being able to easily pivot, and great at multi-tasking
* Travel & Work Arrangements/Requirements:

* Fully site based

Key Competencies:
* Ability to work independently and in a team environment
* Ability to work on multiple projects at the same time, being able to easily pivot, and great at multi-tasking

What we offer:
* Competitive Compensation Package
* Employee Equity Stock Grant
* Local Incentive Plan
* Quarterly and Annual Attendance Bonuses
* Comprehensive Benefits (Medical, Dental, Vision, Wellness)
* Company Paid Life, STD, LTD, and AD&D Insurance
* Prescription Drug Plan
* 401k And Roth Plan
* Paid Vacation And Holidays
* Opportunities For Career Growth And Development (Tuition Grant and Reimbursement and LinkedIn Learning)
* Machine Shop Apprenticeship


At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.