Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Ensures horizontal discovery and service mapping is highly available, reliant, scalable, and performant Provide engineering ability, leadership, and mentorship of ServiceNow Discovery and ServiceNow Service Mapping Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems Apply engineering principles into the

Remediation planning, coordination and reporting for audit, investor relations, and regulatory matters. Ensure the effective identification, mitigation and management of information security risks arising from business activities. In addition, provide guidance and advice to senior management on the status of their control environment related to standards compliance, risk

Remediation planning, coordination and reporting for audit, investor relations, and regulatory matters. Ensure the effective identification, mitigation and management of information security risks arising from business activities. In addition, provide guidance and advice to senior management on the status of their control environment related to standards compliance, risk

Conduct/lead efforts to implement and sustain an effective risk based security controls testing program. Support security control attestation efforts and the execution of program and regulatory reviews to ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures. Execute and maintain the Security Control Program framewor

Conduct/lead efforts to implement and sustain an effective risk based security controls testing program. Support security control attestation efforts and the execution of program and regulatory reviews to ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures. Execute and maintain the Security Control Program framewor

Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Interpret results of analysis; present recommendations, including alternatives and implications Collaborate with other business units to analyze and improve processing procedures and resolve problems Analyze changes in policies, proc

Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics Interpret results of analysis; present recommendations, including alternatives and implications Collaborate with other business units to analyze and improve processing procedures and resolve problems Analyze changes in policies, proc

Lead multiple aspects of the Internal Controls over Financial Reporting (ICFR) governance program Lead multi disciplinary control initiatives to evaluate controls and ultimately transform any control gaps into mature control environments Lead the evaluationof the operational performance of existing controls and devise remediation strategies that align control performance

Provide talent acquisition consulting and expert advice to key stakeholders across the enterprise Partner with key stakeholders to develop the long term strategic direction and roadmap for the future workforce Direct the development of TA delivery strategies and resources to support the evolving staffing models aligned to business line future staffing needs; ensure measur

Provide talent acquisition consulting and expert advice to key stakeholders across the enterprise Partner with key stakeholders to develop the long term strategic direction and roadmap for the future workforce Direct the development of TA delivery strategies and resources to support the evolving staffing models aligned to business line future staffing needs; ensure measur

Perform accounting activities to include review and analysis of financial statements, ledgers, reconciliations, and associated accounts to ensure accurate application of industry standards. Perform monthly close activities to include reviewing and monitoring entries to the Trial Balance, Balance Sheet and Income Statement accounts and posting of adjustments. Perform accou

Deploys and configures Cisco Virtual Routers within cloud instances Deploys and configures CheckPoint CloudGuard Firewalls within cloud instances Performs problem isolation and resolution of network problems through troubleshooting and devising effective solutions Installs patches and maintains accurate records of network changes and patch/update levels Performs network m

Support the Compliance and Public Policy Department (CPP) in the area of non lending compliance Research and analyze federal and state laws and regulations Prepare written summaries of research and analysis performed Prepare written analysis and communications on a variety of compliance issues; review and draft procedures, disclosures, member communications, and industry