Senior Business Process Analyst - Roanoke, VA

Company:	UnitedHealth Group Company Profile \| Current Opportunities (18)
Job Location(s):	Roanoke
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Education:	Bachelor's Degree
Required Experience:	Open
Related Categories:	Quality Assurance/Safety, Insurance - Management

Position Description

Senior Business Process Analyst - Roanoke, VA-329774

Description

Position Description:

Positions in this function are responsible for end-to-end business process activities - creating, controlling and improving business processes. Leads process design and project implementation teams in process improvement activities. Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools. This position is also responsible for quality reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools. May assist in the creation, implementation, and evaluation of Total Quality Management (TQM) programs. May direct design, facilitation, training and evaluation of TQM incentive programs and may oversee quality improvement projects and teams.

Position Description:

National leader in healthcare and customer service seeks an Operations Manager to influence change and improve results through process improvement and analysis
Manage and optimize site metrics reporting systems, including volume, consistency, and timeliness of reporting
Ensure accuracy and data integrity of reporting systems and methodology
Attend discussions and represent site at meetings around metrics, systems, processes, and reporting
Communicate changes and updates to reporting, processes, and metrics
Identify performance and process gaps
Recommend and implement process improvements to improve quality and effectiveness
Produce and distribute regular monthly, quarterly, and annual reports at representative, team and site levels

Ovations is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.

That's how it is at Ovations. Everyday, we're collaborating to improve the health and well being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication.

Here, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.

Qualifications

Qualifications:

5 years Call Center experience required
2 years Data Analysis experience required
Strong Microsoft Excel experience required; must know Pivot Tables, V-Lookups
High School diploma/ GED required
Knowledge of MyMetrics system preferred
3 years Workforce Management experience preferred
Supervisory experience preferred
Six Sigma experience preferred
Healthcare Industry experience preferred
Bachelor's degree preferred

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Job Business Process & TQM

Primary LocationUS-VA-Roanoke

Organization Operations - Customer Service

Schedule Full-time

Number of Openings 1